CompTIA A+ and ITIL 4 certified IT Support Manager with 4+ years of IT experience
supporting 100+ employees on macOS, iOS, iPadOS, and Windows. Manage a third-party IT
services provider, lead IT projects in Asana, and standardize systems and processes
company-wide. Skilled in Jamf, Apple Business Manager, vendor management, device
lifecycle management, onboarding and offboarding, and technical documentation.
Previously led an in-house IT and web team.
certifications
CompTIA A+ (Jan 2026)
ITIL 4 Foundation – IT Service Management, PeopleCert (May 2025)
skills
IT Operations
IT Project Management (Asana), Workflow Automation, Vendor & MSP Management, IT Service Management (ITSM), Incident Management, Help Desk Support, Device Lifecycle Management, Employee Onboarding & Offboarding, IT Asset Management, Phone System & Mobile Account Management, Technical Writing (Markdown), End-User Training
Platforms & Tools
Jamf, Apple Business Manager, Mobile Device Management (MDM), Asana, macOS, iOS, iPadOS, Windows, NterNow
Leadership
Team Leadership, Staff Training, Public Relations, Public Speaking
experience
IT Support Manager · Visionary Homes
Oct 2023 – Present
Lead IT for 100+ employees and manage the company’s third-party IT services provider as its main point of contact
Built an onboarding matrix covering 75+ job titles, each with its own custom process, that automates Asana to populate onboarding and offboarding checklists
Standardized the company’s mobile carrier account and phone system, and documented both so they are consistent and easy to support
Serve as project manager for IT initiatives in Asana, including company-wide hardware rollouts
Administer Jamf and Apple Business Manager to enroll, configure, and manage 100+ macOS, iOS, and iPadOS devices
Manage the full device lifecycle for macOS, iOS, iPadOS, and Windows devices, from provisioning and deployment to support and retirement
Write clear, well-structured IT documentation and internal wikis in Markdown, and train staff in troubleshooting and self-service
Provide help desk support and manage IT hardware inventory
IT Manager · Kimberbell
Feb 2023 – Oct 2023
Led a team of web developers and IT specialists, providing direction and final technical decisions
Oversaw the critical business systems and websites used by 120+ employees
Upgraded, troubleshot, and supported Windows and macOS computer systems on-site
Web Developer / IT Specialist · Kimberbell (promoted to IT Manager)
Mar 2022 – Feb 2023
Built accessible (WCAG), responsive e-commerce websites and supported Windows and macOS users on-site
Property Owner & Manager · SunPlex Properties
Aug 2016 – Present
Own and manage a 4-unit apartment property, including tenant screening and legally compliant leases
board leadership
Board of Directors, Head of Public Relations · Recovery Cafe (nonprofit)
Oct 2023 – Present
Represent the nonprofit at community events; as Board Secretary (2023–2024), chaired meetings and kept records
education
Associate’s Degree · Utah State University
Dec 2024
Secured $240K in accessibility funding through independent advocacy; elected to USU Fee Board (nearly 30K students)
Certificate, Full-Stack Web Development (Ruby on Rails, React.js) · DevPoint Labs